Sewnex Apparel prioritizes customer satisfaction and maintains a clear, fair process for product returns and refunds. Customers may initiate a return if the product received is defective, damaged, or does not conform to the agreed specifications. All returned products must be unused, in their original packaging, and accompanied by proof of purchase or order confirmation.

If a product arrives damaged, Sewnex Apparel assumes responsibility for repair, replacement, or refund, subject to reasonable limits of liability for damages. In cases where the damage exceeds these limits, Sewnex Apparel will address the issue in good faith to resolve the situation fairly.

If a product fails to meet the agreed specifications due to customer error, Sewnex Apparel is not responsible for replacement or refund. Conversely, if a product specification issue occurs due to an error on the company’s part, Sewnex Apparel takes full responsibility and will provide a replacement, repair, or refund as appropriate.

Custom, personalized, or bulk orders may have additional return conditions outlined in the original agreement. Refunds are processed after careful inspection and verification of the returned products. Shipping costs for returns may be covered by the customer unless the return is due to an error or defect on the part of Sewnex Apparel.

Refunds are typically issued using the same payment method used for the original purchase, unless another arrangement has been agreed upon. While Sewnex Apparel strives to process all valid returns and refunds promptly, processing times may vary depending on customer location, international banking procedures, and customs regulations.

The company encourages customers to report any issues immediately upon receipt of the products to ensure timely resolution. Customers are responsible for reporting damage or discrepancies within the specified return period, and Sewnex Apparel reserves the right to refuse returns submitted outside the allowed timeframe.